Learn more about common issues

1. Keycode Not Working If you're having trouble with your keycode upon arrival, please ensure that you have the correct code. With a confirmed reservation, you'll have access to your Host's contact details. If the issue persists, or if your Host is unresponsive, please reach out to us immediately. We’ll assist you in finding an alternative accommodation at a similar price or issue a refund if rebooking isn’t your preferred option.

2. Loss of Power If you experience a power outage during your stay, please remember that the house is fully equipped with a backup generator. In the event of a power loss, the generator will automatically start running. Don’t be alarmed if you hear what sounds like a loud engine—this is normal.

   While the generator is in operation, we recommend limiting the use of major appliances until power is fully restored. This includes the washer and dryer, saunas, baths, ovens, and car chargers.

   For any additional assistance, please contact your Host. If the issue remains unresolved, don’t hesitate to reach out to us. We’re here to help!

3. Fallen Tree Your safety is our utmost priority. If a tree falls or if you ever feel unsafe during your stay, our specially trained safety agents are available 24/7. We’re committed to ensuring your well-being and can provide immediate support to resolve any safety issues or connect you with local emergency authorities as needed.

4. Tesla Car Charger Issues If you find that the Tesla car charger is not working, it could be due to a few reasons. First, please ensure that you are using the correct adapter for your vehicle. If you're using the right adapter and it’s still not functioning, the charging system may be temporarily down.

   For assistance or troubleshooting tips, don’t hesitate to contact your Host. If you need further help, feel free to reach out to us!

5. First Aid Kit A fully stocked first aid kit is available for your use during your stay. It is located in the kitchen, on the shelf below the microwave. In case of any minor injuries or emergencies, please feel free to use the kit. If you require further assistance or medical attention, don’t hesitate to contact 911 and/or your Host to inform them of the situation.

6. Fire Extinguishers Your safety, fire extinguishers are strategically placed throughout the property. Please familiarize yourself with their locations upon arrival. In the event of a fire, remember to use the extinguisher if you feel it is safe to do so. If a fire becomes unmanageable, evacuate the premises immediately and call emergency services.

7. I wish to extend my stay If you’d like to extend your stay, please reach out to your Host first to check availability. TruCover for Guests provides support for significant issues with your booking or during your stay, including scenarios like Host cancellations within 30 days of check-in or discrepancies in the listing. Always remember, your Host is your primary contact for any concerns during your stay.

8. If I Encounter a Bear While there have been no reports of bear attacks in the area, it's important to take precautions if you spot one, especially if a mother bear is with her cubs. Never approach or make sudden moves like running or yelling, as this can startle the bear. Most black bears will run away once they notice you, but if one doesn’t, slowly back away without turning your back to the bear.

   If the bear continues to approach, make yourself appear as large as possible by raising your arms, and speak in a firm, calm voice. Do not run, as this could trigger a chase. If you’re carrying bear spray, have it ready in case the bear gets too close. Always remember that bears are typically more interested in avoiding humans, so stay calm and give them space to retreat.

   For any sightings, please inform your Host immediately.

9. If the Front Gate Doesn’t Open If the front gate doesn’t open, please double-check that you’re using the correct passcode provided by your Host. If the gate still won’t open, it’s possible that the area near the gate has limited cell service. You may need to walk up the driveway to regain service. Once you have service, please contact your Host for assistance.

   If an issue arises:

   • Document the problem with photos or videos if possible.

   • Contact your Host within 2 hours to discuss the issue.

   • If your Host can't resolve the problem, we'll work to find you an alternative place to stay or provide a refund if the issue qualifies under TruCover for Guests.